Install CarbonChat live-chat using Google Tag Manager

If you are using Google Tag Manager on your website, you can install CarbonChat from Google Tag Manager’s dashboard by creating a new tag for CarbonChat. To install the CarbonChat live-chat widget, please follow the steps below:

1. Access the tag manager console

Login to the Tag manager workspace with your Google account. You will be able to see a workspace similar to the one shown below.

2. Create new tag

Click on "Add a new tag" button from the dashboard. You will be presented with a popup to create a tag. Change the name from "Untitled Tag" to "CarbonChat" or something that makes sense to you.

Click on tag configuration, select "Custom HTML" tag type from the list as shown below.

Copy the script from the inbox configuration in CarbonChat to the HTML script text area as shown below. Select "Support document.write" checkbox.

Click on triggering and select "All pages" from the list.

Click "Save" to save the tag. You will be able to see tag listed under Workspace changes.

Click on Submit to deploy the tag. Provide a version name and deploy the changes by click on "Publish".

You have successfully deployed the CarbonChat live-chat widget to your website using Google Tag Manager. Refresh your website to see the live chat widget appear on all pages.