Identity validation in CarbonChat

To make sure the conversations between the customers and the support agents are private, you can setup identity validation CarbonChat.

Identity validation can be enabled by generating an HMAC. The key used to generate HMAC for each web widget is different and can be copied from Inboxes -> Settings -> Configuration -> Identity Validation -> Copy the token shown there

You can generate HMAC in different languages as shown below.

Generate HMAC

PHP

<?php

$key = '<webwidget-hmac-token>';
$message = '<identifier>';

$identifier_hash = hash_hmac('sha256', $message, $key);
?>

JavaScript (Node.js)

const crypto = require('crypto');

const key = '<webwidget-hmac-token>';
const message = '<identifier>';

const hash = crypto.createHmac('sha256', key).update(message).digest('hex');

Ruby

require 'openssl'
require 'base64'

key = '<webwidget-hmac-token>'
message = '<identifier>'

OpenSSL::HMAC.hexdigest('sha256', key, message)

Elixir

key = '<webwidget-hmac-token>'
message = '<identifier>'

signature = :crypto.hmac(:sha256, key, message)

Base.encode16(signature, case: :lower)

Golang

package main

import (
    "crypto/hmac"
    "crypto/sha256"
    "encoding/base64"
    "encoding/hex"
)

func main() {
  secret := []byte("<webwidget-hmac-token>")
  message := []byte("<identifier>")

  hash := hmac.New(sha256.New, secret)
  hash.Write(message)
  hex.EncodeToString(hash.Sum(nil))
}

Python

import hashlib
import hmac
import base64

secret = bytes('<webwidget-hmac-token>', 'utf-8')
message = bytes('<identifier>', 'utf-8')

hash = hmac.new(secret, message, hashlib.sha256)
hash.hexdigest()